Privacy Policy

Who we are

Richard Johnson Group, LLC ("RJG," "we," "us") is an independent insurance agency with offices in Ringgold and Augusta, Georgia. This policy explains how we handle information in connection with this website, richardjohnsongroup.com, and the inquiries we receive through it.

Separately, when you become a client, the information you share with us in the course of applying for or maintaining insurance is handled under the privacy practices that apply to financial institutions and their agents, and under the privacy notices of the insurance carriers we submit your information to. Those notices come from the carrier and govern the carrier's own use of your information.

Information you give us directly

This website does not include a contact form or a quote form. The ways you can reach us from this site are by telephone and by email, using the links we publish. When you call or email us, we receive whatever you choose to tell us, typically your name, contact details, and information about the coverage you're asking about.

If you go on to request a quote or purchase a policy, we will collect the additional information insurers need to underwrite it. That can include your address, date of birth, driver's license number, vehicle or property details, claims history, and, depending on the line of coverage and the carrier, information used to produce a credit-based insurance score, a motor vehicle report, or a loss history report.

Information collected automatically

We do not run analytics software, advertising pixels, or tracking cookies on this website as it is currently built. We do not set cookies of our own.

Some information is nonetheless created automatically whenever anyone visits any website, including this one:

• Server logs. Our hosting provider records standard technical information such as IP address, browser type, pages requested, and time of request, for security and reliability purposes.
• Embedded third-party content. Our pages load fonts from Google Fonts and, on some pages, embedded Google Maps. When your browser requests those resources, Google receives your IP address and standard request data. That processing is governed by Google's own privacy policy, not ours.

How we use information

• To respond to your call or email and answer your questions
• To prepare insurance quotes and submit applications to carriers on your behalf
• To service policies we've placed, endorsements, renewals, claims assistance, and annual reviews
• To meet our legal, regulatory, and recordkeeping obligations as a licensed insurance agency

Who we share information with

We do not sell your personal information. We share it only as needed to do the work you've asked us to do, or where the law requires it:

Your choices

• Email and calls. You can ask us to stop contacting you at any time by replying to any email or calling the office.
• Access and correction. You can ask what information we hold about you and ask us to correct anything inaccurate.
• Carrier notices. Each carrier provides its own privacy notice describing your rights with respect to information held by that carrier, including any right to opt out of certain sharing.
• Browser controls. Because we don't set cookies, there's nothing to opt out of here, but your browser can block third-party resources such as embedded maps and fonts if you prefer.

How long we keep information

We keep client and policy records for as long as we're servicing the relationship and afterward for the period required by Georgia insurance recordkeeping rules and our own legal obligations. Inquiries that don't become policies are kept for a shorter period and then deleted or archived.

Security

We use administrative, technical, and physical safeguards intended to protect the information in our care, and this website is served over an encrypted connection. No method of transmission or storage is perfectly secure, and we can't guarantee absolute security. Please don't send sensitive details such as a full Social Security number, driver's license number, or date of birth by ordinary email, call the office instead and we'll take it securely.

Children

This website is intended for adults and is not directed to children under 13. We don't knowingly collect personal information from children through this site. If you believe a child has provided us information, contact us and we'll delete it.

Links to other sites

We link to insurance carriers, mapping services, and social media. Once you follow a link off this site, the other organization's privacy policy applies. We're not responsible for the content or privacy practices of sites we don't operate.

Changes to this policy

We may update this policy as our practices or the law change. The revision date at the top of this page always reflects the current version. Material changes will be posted here.

Contact us

Questions about this policy, or about information we hold?